Privacy Policy
Introduction
Lumoloxon Lux is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or use our investment education services.
We operate in compliance with Ireland's Data Protection Acts and the EU General Data Protection Regulation (GDPR). Your privacy matters to us, and we want you to understand exactly how we handle your personal information.
Information We Collect
Personal Information You Provide
When you interact with our services, we may collect:
- Your name, email address, and phone number when you contact us
- Educational background and investment experience level for course recommendations
- Payment information for course enrollment (processed securely through third-party providers)
- Communication preferences and feedback about our programs
- Any information you voluntarily provide in course applications or consultations
Automatically Collected Information
Our website automatically collects certain technical information:
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited and time spent on our website
- Referral sources and search terms used to find us
How We Use Your Information
We use your personal data for specific, legitimate purposes:
Educational Services
- Providing investment education courses and materials
- Communicating about course schedules, updates, and opportunities
- Assessing your learning needs and recommending appropriate programs
- Processing enrollment and managing student progress
Communication and Support
- Responding to your inquiries and providing customer support
- Sending important updates about our services or policy changes
- Sharing educational content and market insights (with your consent)
Website Improvement
- Analyzing website usage to improve user experience
- Testing new features and course delivery methods
- Ensuring website security and preventing fraud
Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Legitimate Interest: Improving our educational services and website functionality
- Contractual Necessity: Providing courses and services you've enrolled in
- Consent: Marketing communications and optional data collection
- Legal Obligation: Compliance with Irish and EU regulations
Your Rights Under GDPR
As an individual in the EU, you have specific rights regarding your personal data:
- Right to Access: Request a copy of personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Limit how we use your data while resolving disputes
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Opt out of processing based on legitimate interests
- Right to Withdraw Consent: Cancel previous permissions for data processing
Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We only share data with trusted partners who help us deliver our services:
Service Providers
- Website hosting and maintenance companies
- Email service providers for course communications
- Payment processors for secure transaction handling
- Analytics services to understand website usage (anonymized data only)
Legal Requirements
We may disclose personal information if required by Irish law, court orders, or to protect our legal rights and the safety of our users.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls limiting who can view personal data
- Regular security audits and vulnerability assessments
Organizational Measures
- Staff training on data protection principles
- Clear data handling procedures and policies
- Regular review of data processing activities
- Incident response procedures for potential data breaches
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Student Records: Maintained for 7 years after course completion for certification verification
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: Anonymized data retained for 26 months
- Financial Records: Kept for 6 years as required by Irish tax law
- General Inquiries: Deleted after 2 years of inactivity
When retention periods expire, we securely delete or anonymize your personal data.
International Data Transfers
Your personal data is primarily processed within Ireland and the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Additional security measures for sensitive educational data
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your experience:
Essential Cookies
These cookies are necessary for website functionality and cannot be disabled. They include session management, security features, and basic site navigation.
Analytics Cookies
We use analytics tools to understand how visitors use our website. This helps us improve content and user experience. You can opt out of analytics tracking through your browser settings.
We do not use advertising cookies or third-party tracking for marketing purposes.
Children's Privacy
Our investment education services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Post the updated policy on our website with a new effective date
- Send email notifications to registered users about major changes
- Provide clear information about what has changed and why
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your data protection rights, or have concerns about how we handle your information, please contact us:
Data Protection Officer
Lumoloxon Lux
Unit 22 Axis Business Park, Srah
Tullamore, Co. Offaly, Ireland
Email: [email protected]
Phone: +353667122475
We will respond to privacy-related inquiries within 30 days as required by GDPR. For urgent matters involving potential data breaches, please call us directly.
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Irish Data Protection Commission.